Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

hand vacuum cleaner Textile+

UP560

hand vacuum cleaner Textile+

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Filter and removable roller

Filter and removable roller

15,90 €

image Brush

Brush

40,00 €

image Battery handle

Battery handle

69,00 €

image Charger

Charger

16,00 €

image Dust cover

Dust cover

30,00 €

image Base of the dust container

Base of the dust container

16,00 €

Didn't find it? Don't panic!

image Filter and removable roller

Filter and removable roller

15,90 €

image Brush

Brush

40,00 €

image Battery handle

Battery handle

69,00 €

image Charger

Charger

16,00 €

image Dust cover

Dust cover

30,00 €

image Base of the dust container

Base of the dust container

16,00 €

Didn't find it? Don't panic!

maintenance

  • How do I clean the dust compartment?

    The dust tray must be emptied and cleaned regularly.

    It is important to empty the collector completely and pour the dust over the dust bin. During this step, it is advisable to clean the inside of the dust bin with a damp cloth (do not put it in the dishwasher and do not immerse it in water).
    When the compartment is completely dry, replace the compartment in your hoover.

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  • How do I clean the filter of my hoover?

    The filters must be maintained regularly. If too much dust is trapped in the filter, the filter may become clogged and the performance of the appliance will be affected.

    Your hoover is equipped with a bag and two motor protection filters and a dust pan filter.

    These protective filters are generally located in or behind the dust compartment.

    The pleated part (called the HEPA/EPA filter) cannot be washed. It can be cleaned by tapping it over a waste bin or brushing it.

    If the filter has a foam part, it can be washed with water. Make sure that the foam is completely dry.

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troubleshooting

  • It is impossible to charge the battery.

    If the battery does not charge it is important to check the wall socket and the entirety of the connectors. If the charger is damaged it is possible that the device does not charge. In this case the charger must be replaced.

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  • The appliance no longer works or is malfunctioning.

    Check that the switch is in the ON position and that the elements are properly engaged (filters, battery brushes and waste bin).

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  • The appliance no longer cleans as it did at the beginning.

    The appliance must be cleaned by emptying the tray and placing the dust tray correctly. Also make sure that the dust tray is placed correctly and finally clean the filter.

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  • The appliance refuses to start.

    We recommend that you check the following three points:
    -Check that the battery is charged
    -Check that the unit is in the ""ON"" position.
    -Check the contact with the battery
    - Replacing the battery

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  • The appliance stops or does not work

    We recommend that you fully charge the battery and completely clean the brush.

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  • The brush of my hoover doesn't turn anymore?

    If the brush on your hoover no longer turns, here are the steps to follow:

    Check the motorized brush, remove the removable roller and clean it. Dust, hair... can prevent the hoover from working properly.
    Check the position of the dust filter. If the filter is incorrectly positioned, the connection will be imperfect and will cause a malfunction.

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  • The suction power is slow.

    We recommend that you check the following points:
    - recharge the battery
    - Clean and empty the dust tray and cyclone tray.
    - Clean the filter
    - Clean the suction port

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  • No light on the loading indicator

    We recommend that you check the following three points:
    - Check that the charger is properly connected to an electrical outlet.
    -Return the appliance to the charging base.
    -Turn the unit to the ""OFF"" position.

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use

  • What is the average charging time of the hoover?

    It takes about 5 hours to fully charge the hoover.

    For good battery conservation: for regular use during the week, it is advisable to leave the hoover on its charging base. Indeed, if it remains unplugged, its battery will discharge and risk deep discharge, which is very bad for its life.

    It is only recommended to remove the battery from the hoover if it is not used for more than a month. We do not recommend storing the appliance with an empty battery, as this could cause irreparable damage to the battery.

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  • How do I use my battery properly?

    For good battery conservation: for regular use during the week, it is advisable to leave your hoover on its charging base. Indeed, if the robot hoover remains unplugged, its battery will discharge and risk deep discharge, which is very bad for its life. It is therefore advisable to remove the battery from the robot only if it is not used for more than a week, otherwise the robot will continue to consume a little energy from its battery

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    No

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