Terms of Sales

Article 1: Our offers

 

1.1 offers: the perimeter of the marketing

The products we offer are consistent with the legislation and standards applicable in France. If you are domiciled outside French territory, you will consider that you remain the importer (or intra-Community purchaser) of the product concerned.
Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.
In addition, you should check with local authorities the possibilities of import or use the products or services you plan to route.
Especially if you are shipping outside French territory, you are required to proceed with the authorities of your territory, the payment of any tax, fee or remuneration due for private copying or more broadly property rights intellectual.
If you do not respect the laws of the country where you have introduced products, we can not be held responsible.

1.2. Identification of products: the information provided

The photographs, text, graphics, data sheets are mostly from the documentation developed by the manufacturers or manufacturers, reproduced under their control and with their agreement.

1.3. The products sold on the site

The products sold on this site are mostly spare parts (internals products) as well as accessories for professionals. Customers can still be obtained; However, the company's liability can not be held liable for incorrect installation.

Article 2: Order

   
2.1. Information when ordering: to provide information

You must verify the completeness and compliance information you provide when ordering, especially the delivery address.
We could not be held responsible for any data entry errors and consequences.
In this context, the costs incurred for the return of the order would be your responsibility.

 

Article 3: Payment

  
3.1. Payment methods

To adjust your order, you have all the available payment methods at the final validation of the order:

Bank card,

Mandate.

Paypal

Cheques

transfer

3.2. Total payment: the principle

 
§ You set the entire product price at the time of the order.

§ We will have the right to refuse delivery or to deliver an order in case you would have not resolved completely.

 

 

 

Article 4: Delivery

 

4.1. Transportation: fashion and costs?

Products will be delivered to the address you indicated on the order form.
We reserve the right to charge a participation in shipping costs. Requested participation is detailed and indicated before the validation of the order.

4.2. Delivery Dates: when your products arrive?

A delivery deadline is fixed before placing your order. This delivery date does not take account of anti-fraud controls and / or requests for supporting documents can sometimes be requested.

The delivery time, provided as an indication, is of 48 working hours for delivery by DHL without extra charge and 24-hour working by TNT with an additional 3 euros. This only for orders placed and confirmed before noon Monday to Friday excluding public holidays, for delivery in metropolitan France.
These times are indicative and may be Extension cords if exeptionnelle status or delay the transport company Third (Colissimo or TNT).


Article 5: Receipt of order

5.1. The initial check: what precautions?



In terms of delivery, you should always make sure that the product is not damaged (with external or after unpacking). The carrier is obliged to give you the necessary time to unpack the product for verification.
If the Product is damaged, you have two options: either you accept when the proceeds, then for every subsequent return costs remain your responsibility. Either you refuse the product and the carrier has the burden of returning it to the seller.
In any event, the transport regulations invitation to report any incident of receipt within 3 clear days by registered letter with acknowledgment of receipt. If you choose to keep the product, it is essential that you keep items in the state in which they were delivered to you (accessories, instructions, packaging (s) and outer packaging (s) included).

5.2. Product delivered not in accordance with the command: what to do?

In case of non-compliant product, you can make your complaints to our customer service. You will be asked to specifically describe the reasons for non-compliance.
If the product is found not comply with the expected characteristics, you let us return to our cost. However, if the product is found to comply with specifications, but does not satisfy you, we will return it at your expense.

 

Article 6: The right of withdrawal

 
6.1.
The right of withdrawal

You are granted a withdrawal period of 7 calendar days. You can return the products in new condition does not suit you. The periods begin on the day following receipt of the package by the customer.

6.2. The exception of copyable products.

We remind you that copiable products, are subject to personal and specific use rights regulating copies, public distribution and reproduction. You should not have unsealed the packaging of copyable products to exercise your right of withdrawal.

6.3. The exception personalized or perishable products

We remind you that the legislature still excludes goods made to precise specifications, the customizable property or due to their nature can not be returned or are liable to deteriorate or expire.

6.4. The effect of the right of withdrawal

You can request either a refund of amounts collected with regard to the product for which you retract or exchange of an amount equivalent to amounts paid or, where appropriate, with a banking complement. This right of withdrawal is without penalty.
However, the cost of perfect return are your responsibility. You must ensure that the order for which you retract is returned complete.
In case of refund request, we will make every effort to reimburse you within a maximum of 30 days.
You will then be repaid by re-credit system (secure transaction) if paid by credit card or check in other cases.

 

 
Article 7: Guarantees

  
The existence and extent of a manufacturer warranty will be indicated on the record.

    
The warranty covers only parts, labor and return costs of the device after repair. Sending the product for repair remains the customer.
    
The warranty does not cover normal wear of a product (such as filters, brushes ...) it does not apply either to repair damage resulting from a cause external to the device (eg an accident, shock, lightning, storm, the presence of sand and / or water, dust (and more generally all foreign bodies to the device, a power fluctuation, oxidation ...), employment, abnormal use, installation or a non-compliant connection to the specifications or the manufacturer's specifications, use of harmful for the good preservation of the unit of a professional nature use, the use of devices, accessories or consumables misfits, or to devices modified by an unauthorized workshop.
    
In any case, you benefit from the legal warranty against hidden defects and conformities that will apply under the Act.

Article 8: Imprint & responsibilities

8.1. Computer law, files and freedoms

In accordance with the French law "and Freedoms" n ° 78-17 of 6 January 1978, you have a right to access and correct data concerning you and you can exercise this right by sending a mail to next: contact@hkoenig.com

H.KOENIG

SARL with capital of 75,000 euros

Siret 479 514 093 00026 RCS Meaux

8 rue Marc Seguin 77290 Mitry-Mory

Tel: 01.64.67.00.01

email contact@hkoenig.com

We inform you that the processing of information, including management of email addresses of users, has been the subject of a declaration to the CNIL.

8.2. Communication means

You can contact us at the following email address: contact@hkoenig.com for information regarding the status of your order, the right of withdrawal and the exercise of the warranty of your product.

or contact us at 01.64.67.00.01