Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

NATY210

NATY210

NATY210

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Knife

Knife

10,00 €

image Collection bin

Collection bin

10,00 €

image Removable lid

Removable lid

10,00 €

image Water tank

Water tank

10,00 €

image Steam plug

Steam plug

6,00 €

image Measuring cup

Measuring cup

6,00 €

image Glass cup with lid

Glass cup with lid

20,00 €

Didn't find it? Don't panic!

image Knife

Knife

10,00 €

image Collection bin

Collection bin

10,00 €

image Removable lid

Removable lid

10,00 €

image Water tank

Water tank

10,00 €

image Steam plug

Steam plug

6,00 €

image Measuring cup

Measuring cup

6,00 €

image Glass cup with lid

Glass cup with lid

20,00 €

Didn't find it? Don't panic!

maintenance

troubleshooting

  • What should I do if I find water under my machine?

    First check that the water tank and drip tray are properly closed. Also make sure there has been no accidental spillage. A good fit and a careful check can often solve this problem.

    Did the answer solve your problem?

    No

use

  • What should I do if my drink tastes like sand?

    Try reducing the quantity of ingredients used. It's also advisable to soak the ingredients before blending to improve the consistency and taste of your drink.

    Did the answer solve your problem?

    No
  • Why is my mix too thick?

    For a smoother consistency, soak your ingredients before blending, or chop them finely. You can also pass the mixture through a sieve to remove unwanted lumps. If the problem persists, consider replacing your machine's blades to improve its performance.

    Did the answer solve your problem?

    No

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