technical support

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Step 2: Description of the problem

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Your request is well taken into account and we will answer you under 48/72h.

The guarantee of your device is of a duration of 2 years as from the date of purchase. It covers all the breakdowns occurring within the framework of a normal use, in conformity with the uses and specifications present on the user's manual. It does not apply to packaging or transportation problems during shipment of the product by the owner. It also does not include normal wear and tear of the product, nor maintenance or replacement of consumable parts.

If your device requires after-sales service in our repair shops a qualified technician will proceed to the diagnosis of it to determine the cause or causes of its malfunction. The repair will be carried out within 1 week, subject to the availability of spare parts necessary for the repair of the device. You can bring your device to our premises at the address that will be confirmed to you in the agreement of assumption of responsibility otherwise the sending will be done at our expense within 3 months after the purchase and at your expense beyond this period. After completing the warranty repair service, the device is sent to the delivery address provided in the form.

Within the framework of this warranty repair service, the repair, the parts and labor as well as the re-expedition of the device after intervention are fully covered by the warranty.

The information collected is governed by the provisions of the law "Informatique et Libertés" of January 6, 1978 modified by the law of August 6, 2004. You have the right to access, rectify and modify data concerning you, as well as the right to oppose their processing. These rights can be exercised at any time, in particular with the company ADEVA - 8 rue Marc Seguin - Mitry-Mory

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