About our after-sales service

Find out about our online support: a simple and convenient tool!


You can easily access our online help pages and advice on repairing your device, user manuals and much more.

Our help pages are designed to answer all your questions. Just select your item and let us guide you.


If the FAQ does not provide you with a solution, then you can answer no to the question:

"Did the answer solve your problem? "


You will then access the after-sales support request form that you will just have to complete to submit your request.


Our teams will study your request and will bring you an answer within 24/48 hours.




At your service

Declare a breakdown, ask for a repair under manufacturer's warranty, find a spare part, an accessory and a consumable. Our teams would be happy to provide you with all the help you need to follow up on your repairs, after-sales, repairing or any other type of support.



Convinced that a quality product must be repairable, we provide spare parts for our eligible products for at least 10 years.

 Thus, our online store offers a very large number of spare parts stored in France and available immediately. Our after-sales repair center is located in France, close to our customers.


Collaborative repair

We regularly organize participative repair workshops which aim to make you discover our after-sales service, our teams but especially to teach you how to repair your products yourself. 100% free of charge, we provide you with the necessary spare parts and material for your repair.