About our after-sales service

Important information

Some websites may present themselves as the official H.Koenig after-sales service without being affiliated with our brand.

For your security, please use only our official websites and contact channels. We do not use premium-rate telephone numbers for our after-sales service.

Need help with your product?

Our online support helps you find a solution, consult a user manual or contact our after-sales service.

1
Choose your product

Select your product reference to access available advice, FAQs and user manuals.

2
Use our online support

Follow the suggested solutions to try to resolve the issue quickly.

3
Contact our after-sales service

If none of the suggested solutions resolves the issue, answer “No” to the question “Did the answer solve your problem?” to access our support form.

Still need help?

We recommend checking our FAQs and the solutions available for your product first.

If none of the solutions matches your issue, you can send us a support request directly.

Access the after-sales support form

Our team aims to reply within 24 to 48 working hours.

Our after-sales service

Our teams can assist you with faults and repairs, finding spare parts, accessories or consumables, and following up on your support request.

Warranty conditions

Find out about our commercial warranty conditions, eligibility for support and our after-sales service procedures.

View warranty conditions

Durability and repairability

Learn more about our commitments regarding repairs, product durability and spare parts.

Discover our commitments

Collaborative repair

We regularly organise participatory repair workshops to introduce you to our after-sales service and our teams, and help you learn how to repair your products yourself.