technical support

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Step 2: Description of the problem

Please enter your product name.
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Please enter the serial number of your product.

How do I find my product number?

 The label is stuck on the product.


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We thank you for taking the time to contact our Customer Service, an advisor will get back to you within the next 48/72 hours to provide you with assistance.

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If you don ' have not received a reply within 72 hours, check your spam or junk mail, our reply may be there.
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The warranty for your device is 2 years. counting from date of purchase.
< div style = "text-align: justify;"> It covers all failures occurring under normal use, in accordance with the uses and specifications above; feel on the user manual. It does not apply to packaging or transportation problems during shipment of the product by its owner. It also does not include normal wear and tear of the product, nor maintenance or replacement of consumable parts.
If your device requires after-sales service in our repair workshops a qualified technician; will diagnose it to determine the cause (s) of its malfunction. The repair will be completed within 1 week, subject to availability. spare parts needed the repair of the device. You can bring your device to our premises & agrave; the address that will be confirmed to you; in the pick-up agreement otherwise the shipment will take place. our fees within 3 months of purchase and & agrave; your costs beyond & agrave; of this period.
After completing; repair service under warranty, the device is shipped. & agrave; the delivery address entered in the form. As part of this repair service under warranty, the repair, parts and labor as well as the repair of the device after the intervention are fully taken. supported by warranty.

The information collected is governed by the provisions of the law "Informatique et Libertés" of January 6, 1978 modified by the law of August 6, 2004. You have the right to access, rectify and modify data concerning you, as well as the right to oppose their processing. These rights can be exercised at any time, in particular with the company ADEVA - 8 rue Marc Seguin - Mitry-Mory

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