Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

SHK800

SHK800

SHK800

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Lid

Lid

8,00 €

image STIR LEAF

STIR LEAF

8,00 €

image Bowl

Bowl

20,00 €

image Removable drip tray

Removable drip tray

6,00 €

image Hot plate

Hot plate

16,00 €

image Hot plate gasket

Hot plate gasket

6,00 €

image Handle

Handle

8,00 €

image Valve gasket

Valve gasket

3,00 €

Didn't find it? Don't panic!

image Lid

Lid

8,00 €

image STIR LEAF

STIR LEAF

8,00 €

image Bowl

Bowl

20,00 €

image Removable drip tray

Removable drip tray

6,00 €

image Hot plate

Hot plate

16,00 €

image Hot plate gasket

Hot plate gasket

6,00 €

image Handle

Handle

8,00 €

image Valve gasket

Valve gasket

3,00 €

Didn't find it? Don't panic!

maintenance

  • How to clean the chocolate machine ?

    If a product is accidentally left in the dispenser at the end of the day and the
    dispenser is turned off, the product will gradually solidify. In this case, all the product must be
    be removed with a plastic or wooden spatula BEFORE turning the dispenser back on to prevent the
    to prevent the agitator mechanism from breaking.

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troubleshooting

  • The mixture overflows

    Make sure that the lid is in the correct position and that the amount of milk is between the minimum and maximum level.

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use

  • How to prepare a chocolate quickly?

    If you need to speed up the preparation time, you can preheat the cream in the microwave, taking care not to let it go above about 70° C.
    in the microwave, taking care not to let it exceed about 70°C. Under no circumstances,
    let the cream boil. Then pour it into the dispenser, add the chocolate
    and continue as usual.

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  • Which chocolate to use?

    The SHK800 allows you to use any type of chocolate. Whether it is in powder or in square.
    To prepare your cocoa-based chocolate, you need to dilute it well in a pan before pouring it into the
    container of the dispenser. If you are using packaged instant products or powders, follow the
    the manufacturer's instructions. With these types of products the mixing can be done directly into the container.

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  • How to use your chocolate machine properly?

    First of all you should not prepare the chocolate at the last minute. It takes some time for the milk to reach the right temperature and for the mixture to be sufficiently homogeneous. We recommend that you prepare it 30 minutes before consumption.

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  • The mixture flows too slowly

    If the mixture is too thick it is possible that your recipe is too chocolatey or that the chocolate is not of good enough quality and that lumps have formed and are blocking the tap. If, on the other hand, the chocolate flows too quickly, it means that there is not enough of it. This will also be visible when tasting the drink as it will taste like hot milk and will not be very colorful.

    Did the answer solve your problem?

    No

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