Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

steam cleaner

NV6200

steam cleaner

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Bonette + Towel

Bonette + Towel

20,00 €

image Safety cap

Safety cap

10,00 €

image Small metal brush

Small metal brush

8,00 €

image Small plastic brush

Small plastic brush

8,00 €

image Extension handle

Extension handle

10,00 €

image Dosing unit

Dosing unit

4,00 €

image  Floor Brush

Floor Brush

16,00 €

image Window squeegee

Window squeegee

6,00 €

image Conveyor belts

Conveyor belts

6,00 €

image Nozzle

Nozzle

8,00 €

Didn't find it? Don't panic!

image Bonette + Towel

Bonette + Towel

20,00 €

image Safety cap

Safety cap

10,00 €

image Small metal brush

Small metal brush

8,00 €

image Small plastic brush

Small plastic brush

8,00 €

image Extension handle

Extension handle

10,00 €

image Dosing unit

Dosing unit

4,00 €

image  Floor Brush

Floor Brush

16,00 €

image Window squeegee

Window squeegee

6,00 €

image Conveyor belts

Conveyor belts

6,00 €

image Nozzle

Nozzle

8,00 €

Didn't find it? Don't panic!

troubleshooting

  • Coloured water escapes and stains the fabric.

    To avoid this, always empty the tank after each use.

    Did the answer solve your problem?

    No
  • Water flows out of the accessory.

    The appliance has not yet reached its operating temperature. Wait until the indicator goes out.
    If water flows out of the accessory at the beginning of its use, do not worry, this is normal and does not constitute a defect in the appliance.

    Did the answer solve your problem?

    No
  • Steam escapes from the anti-limescale plug.

    The cap may be badly locked or the seal inside needs to be changed.

    Did the answer solve your problem?

    No
  • There is no steam.

    If your appliance does not produce steam, please check the following points:

    The water tank must contain water.
    The appliance must have reached its operating temperature.

    Did the answer solve your problem?

    No
  • There are streaks when cleaning glass panes or smooth surfaces.

    The squeegee may be dirty or worn.
    Turn the squeegee over and put the rubber parts aside, then clean them and the accessory. Reassemble them on the other side. If the rubber parts are worn on both sides, change them.

    Did the answer solve your problem?

    No
  • The appliance does not work. The indicator does not light up.

    This can happen if the product is faulty but it is always important to check that the cable, is correctly plugged into the wall socket and that the wall socket is functional.

    Did the answer solve your problem?

    No
  • Water overflows from the jet.

    This is a normal phenomenon. Straighten the hose and spray the water until it is completely empty.

    Did the answer solve your problem?

    No
  • The steamer is plugged in but does not heat up.

    Check that the plug is properly inserted in the wall socket or connect the appliance to another plug and press the trigger or switch to turn on the steamer.

    Did the answer solve your problem?

    No
  • The steamer leaks or drips

    This problem can occur when the steamer is not hot enough. Let the steamer heat up for at least 35 seconds before using it.

    Did the answer solve your problem?

    No
  • The steamer leaks or drips

    This problem can occur when the steamer is not hot enough. Let the steamer heat up for at least 35 seconds before using it.

    Did the answer solve your problem?

    No
  • The jet is not hot.

    Please check that the plug is properly connected, turn the appliance on, check the water level in the appliance.

    Did the answer solve your problem?

    No
  • The indicator light comes on, but the appliance does not generate steam.

    The indicator light indicates that the appliance is ready for use. If the tank is empty or incorrectly positioned the appliance will not work and the indicator light will remain on.

    Did the answer solve your problem?

    No
  • The steam hose is hot during use, is this normal?

    The water from the boiler flows through the hose to the iron. It is therefore normal for the hose to be hot.

    Did the answer solve your problem?

    No
  • My appliance makes less steam or the steam is discontinuous

    If the appliance produces less steam or discontinuous steam, check the following points:
    - Check the water level in the tank
    - Check the position of the tank
    - Check the position of the hose and its entirety

    Did the answer solve your problem?

    No

use

  • What is the guide mat for?

    The guide mat is an adapter for rugs and carpets, just place it on the brush for steam cleaning of carpets. With this accessory you can easily clean carpets and rugs.

    Did the answer solve your problem?

    No
  • There is no or not enough steam

    Let the steamer preheat for at least 35 seconds or until the indicator light is steady, also check that the tank is full. After preheating, always prime the pump by pressing the trigger until steam comes out.

    Did the answer solve your problem?

    No
  • Water does not enter the tank.

    The water inlet must be checked and cleaned and the positioning of the tank must be checked.

    Did the answer solve your problem?

    No
  • The appliance does not start or the indicator light does not light up.

    Please check that the unit is switched on and plugged in.

    Did the answer solve your problem?

    No
  • Does the tank have to be emptied after each use?

    Yes, we advise you to empty the water reserve after each use. This will limit the formation of scale.

    Did the answer solve your problem?

    No
  • What water should I use in my steam cleaner?

    Your steam cleaner is designed to be used with tap water. However, if you live in an area where the water is very hard, deposits can form quickly.

    To extend the life of your cleaner, we recommend using distilled or demineralised water (or 50% demineralised water mixed with tap water).

    Did the answer solve your problem?

    No

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