NV6400

There is an error in the user manual. The NV6400 is not supplied with a funnel.

To avoid this, always empty the tank after each use.

The appliance has not yet reached its operating temperature. Wait until the indicator goes out.
If water flows out of the accessory at the beginning of its use, do not worry, this is normal and does not constitute a defect in the appliance.

The cap may be badly locked or the seal inside needs to be changed.

If your appliance does not produce steam, please check the following points:

The water tank must contain water.
The appliance must have reached its operating temperature.

The squeegee may be dirty or worn.
Turn the squeegee over and put the rubber parts aside, then clean them and the accessory. Reassemble them on the other side. If the rubber parts are worn on both sides, change them.

This can happen if the product is faulty but it is always important to check that the cable, is correctly plugged into the wall socket and that the wall socket is functional.

This is a normal phenomenon. Straighten the hose and spray the water until it is completely empty.

Please check that the plug is properly connected, turn the appliance on, check the water level in the appliance.

The indicator light indicates that the appliance is ready for use. If the tank is empty or incorrectly positioned the appliance will not work and the indicator light will remain on.

The water from the boiler flows through the hose to the iron. It is therefore normal for the hose to be hot.

If the appliance produces less steam or discontinuous steam, check the following points:
- Check the water level in the tank
- Check the position of the tank
- Check the position of the hose and its entirety

Check that the plug is properly inserted in the wall socket or connect the appliance to another plug and press the trigger or switch to turn on the steamer.

This problem can occur when the steamer is not hot enough. Let the steamer heat up for at least 35 seconds before using it.

This problem can occur when the steamer is not hot enough. Let the steamer heat up for at least 35 seconds before using it.

Let the steamer preheat for at least 35 seconds or until the indicator light is steady, also check that the tank is full. After preheating, always prime the pump by pressing the trigger until steam comes out.

The water inlet must be checked and cleaned and the positioning of the tank must be checked.

Please check that the unit is switched on and plugged in.

Yes, we advise you to empty the water reserve after each use. This will limit the formation of scale.

Your steam cleaner is designed to be used with tap water. However, if you live in an area where the water is very hard, deposits can form quickly.

To extend the life of your cleaner, we recommend using distilled or demineralised water (or 50% demineralised water mixed with tap water).

The guide mat is an adapter for rugs and carpets, just place it on the brush for steam cleaning of carpets. With this accessory you can easily clean carpets and rugs.