Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

robot vacuum cleaner

SWR28

robot vacuum cleaner

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Right Whell

Right Whell

8,00 €

image  Battery with connector

Battery with connector

29,90 €

image  Battery without connector

Battery without connector

34,90 €

image Front vent wheel

Front vent wheel

10,00 €

image Charger

Charger

16,00 €

image Charging station

Charging station

25,00 €

image Remote

Remote

12,00 €

image Acc. SWR22 :

Acc. SWR22 :

19,90 €

image Virtual Wall

Virtual Wall

20,00 €

image Brush seal + metal connector

Brush seal + metal connector

1,00 €

image Dust container

Dust container

20,00 €

Didn't find it? Don't panic!

image Right Whell

Right Whell

8,00 €

image  Battery with connector

Battery with connector

29,90 €

image  Battery without connector

Battery without connector

34,90 €

image Front vent wheel

Front vent wheel

10,00 €

image Charger

Charger

16,00 €

image Charging station

Charging station

25,00 €

image Remote

Remote

12,00 €

image Acc. SWR22 :

Acc. SWR22 :

19,90 €

image Virtual Wall

Virtual Wall

20,00 €

image Brush seal + metal connector

Brush seal + metal connector

1,00 €

image Dust container

Dust container

20,00 €

Didn't find it? Don't panic!

maintenance

  • How do I clean the dust compartment?

    The dust tray must be emptied and cleaned regularly.

    It is important to empty the collector completely and take care to pour the dust over the dust bin. During this step, it is advisable to clean the inside of the dust bin with a damp cloth (do not put it in the dishwasher and do not immerse it in water).
    When the compartment is completely dry, replace the compartment in your hoover.

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  • How do I clean the filter of my hoover?

    The filters must be maintained regularly. If too much dust is trapped in the filter, the filter may become clogged and the performance of the appliance will be affected.

    Your hoover is equipped with a bag and two motor protection filters and a dust pan filter.

    These protective filters are generally located in or behind the dust compartment.

    The pleated part (called the HEPA/EPA filter) cannot be washed. It can be cleaned by tapping it over a waste bin or brushing it.

    If the filter has a foam part, it can be washed with water. Make sure that the foam is completely dry.

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  • How can I extend the life of my appliance?

    After each use, empty the tray and clean the filter. The brushes do all the work, so it is important, as with a hairbrush, to disassemble them about once a week and clean the bristles, hair and dust that has collected around and under the bearings as described in the manual. Extend the battery life by recharging it as soon as possible and keeping your robot connected when you store it. If stored for a long time, remove the battery and place it in a cool, dry place.

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troubleshooting

  • The device has stopped working, but no error code is displayed.

    In this type of case, please clean the appliance thoroughly.
    This will eliminate most of the error codes that usually appear when a component is blocked. (wheel, dent....)

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  • The appliance stops cleaning and rings intermittently.

    1. Check if the cleaning time is not over.
    2. Check if an error code appears on the display of the device.

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  • The appliance no longer works or is malfunctioning.

    1. Check that the switch is in the ON position.
    2. Check that the filter, brushes and waste bin are clean .
    3. Check the battery.

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  • The unit no longer charges automatically.

    1. Check that the charging station is properly connected.
    2. Check that the device battery is not too low.
    3. Make sure that there are no obstacles between the device and the charging station .
    4. Use the remote control to instruct the device to go to the charging station.

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  • The remote control of my hoover no longer responds?

    First of all, synchronisation with the hoover must be carried out.

    Once the robot is switched off, press the "OK" button for 5 seconds and then without releasing it, switch on the hoover. 2 beeps signal that your remote control is operational.

    If, despite this operation, the remote control still does not work:

    1. Check the condition of the batteries in the remote control.
    2. Check the condition of the hoover battery.
    3. Check the code between the remote control and the main body.
    4. Check the signal transmission from the remote control

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  • Noise increases during cleaning

    If you notice an increase in noise, this is a sign that the appliance needs cleaning.
    1. Clean the filter and the waste bin.
    2. Check the condition of the brushes.
    This cleaning will extend the efficiency and life of your appliance.
    It is therefore essential to carry it out regularly.

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use

  • At the first use my hoover robot beeps persistently.

    The beep indicates a battery fault. We advise you to check that the battery is correctly installed by reconnecting it.

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  • How do I use the battery properly?

    For good battery conservation: for regular use during the week, it is advisable to leave your hoover on its charging base. Indeed, if the robot hoover remains unplugged, its battery will discharge and risk deep discharge, which is very bad for its life. It is therefore advisable to remove the battery from the robot only if it is not used for more than a week, otherwise the robot will continue to consume a little energy from its battery.

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  • How do I set the time on my SWR28/SWR22?

    It is possible to program the departure time but not the duration.

    This is explained below.

    1. Switch on the hoover.

    2. Press the "MON" button for automatic cleaning, the central icon (in the form of an alarm clock) on the LCD screen of the hoover will start flashing.

    3. Press any / or all week buttons that you want to set for the cleaning schedule, the display will start flashing. In the following diagram you will find the correspondence of the buttons with the days.

    4. If you want to cancel all days or the saved setting day, simply press the button of the corresponding week.

    5. After having programmed the day(s) it is possible to set the departure time.



    Setting the departure time:

    1. Press ? to enter the time setting, the icon "88:88" on the LCD display of the hoover will start flashing.

    2. Press ? or ? to select the cleaning time.

    3. Press ? again, 88:88 will start flashing.

    4. Press ? or ? to set the cleaning time.

    5. After finishing the week and time setting, press "OK" to save.

    When the unit is connected to the docking station, it will start cleaning automatically at the saved time and day (when the battery is fully charged), when the cleaning is finished or the battery is low, the hoover will return to the docking station automatically.

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