Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

robotic hoover

SWRC130

robotic hoover

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Maintenance pack K130

Maintenance pack K130

19,90 €

image Battery

Battery

34,90 €

image Dust bin

Dust bin

20,00 €

image Water tank

Water tank

20,00 €

image Electronic card

Electronic card

34,00 €

image Charging base

Charging base

25,00 €

image Cleaning brush

Cleaning brush

6,00 €

image Remote control

Remote control

8,00 €

image Charger

Charger

16,00 €

Didn't find it? Don't panic!

image Maintenance pack K130

Maintenance pack K130

19,90 €

image Battery

Battery

34,90 €

image Dust bin

Dust bin

20,00 €

image Water tank

Water tank

20,00 €

image Electronic card

Electronic card

34,00 €

image Charging base

Charging base

25,00 €

image Cleaning brush

Cleaning brush

6,00 €

image Remote control

Remote control

8,00 €

image Charger

Charger

16,00 €

Didn't find it? Don't panic!

maintenance

  • How do I clean the dust compartment?

    The dust tray must be emptied and cleaned regularly.

    It is important to empty the collector completely and take care to pour the dust over the dust bin. During this step, it is advisable to clean the inside of the dust bin with a damp cloth (do not put it in the dishwasher and do not immerse it in water).
    When the compartment is completely dry, replace the compartment in your hoover.

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  • How do I clean the filter of my hoover?

    The filters must be maintained regularly. If too much dust is trapped in the filter, the filter may become clogged and the performance of the appliance will be affected.

    Your hoover is equipped with a bag and two motor protection filters and a dust pan filter.

    These protective filters are generally located in or behind the dust compartment.

    The pleated part (called the HEPA/EPA filter) cannot be washed. It can be cleaned by tapping it over a waste bin or brushing it.

    If the filter has a foam part, it can be washed with water. Make sure that the foam is completely dry.

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  • How can I extend the life of my appliance?

    After each use, empty the tray and clean the filter. The brushes do all the work, so it is important, as with a hairbrush, to disassemble them about once a week and clean the bristles, hair and dust that has collected around and under the bearings as described in the manual. Extend the battery life by recharging it as soon as possible and keeping your robot connected when you store it. If stored for a long time, remove the battery and place it in a cool, dry place.

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troubleshooting

  • How do I connect a new mobile phone?

    If you wish to change your mobile phone in order to connect to a new one.

    You must first dissociate the robot from the previous phone.

    Here are the steps.

    1. You can unbundle from the APP setup page.
    2. You can also unbundle it by pressing the ""HOME"" button on the panel and holding it down. Once it shows SUCC and CONN, it means total success.
    3. Connect the robot to the new phone.

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  • How do I register?

    First of all, the robot's Wifi connection must be configured.
    Make sure that the connection is in 2.5ghz and not in 5.5ghz otherwise the robot will not be able to connect.
    1. The Wifi connection of your smartphone will be memorised. Enter the password then click Next.
    2. Follow the instructions of the interface, click on ""CONNECT Robot's WIFI"", your smartphone will switch to the Wifi setting of the interface, then will be connected to the Wifi (Please choose the HKoenigRobot Wifi network).
    3. Once your smartphone is connected to the Wifi of the robot, return manually to the HKoenig Robot APP.
    The device will be connected automatically and will display :
    Binding the Robot, Please wait", so please wait until the connection is established.

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  • The device has stopped working, but no error code is displayed.

    In this type of case, please clean the appliance thoroughly.
    This will eliminate most of the error codes that usually appear when a component is blocked. (wheel, dent....)

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  • The appliance stops cleaning and rings intermittently.

    1. Check if the cleaning time is not over.
    2. Check if an error code appears on the display of the device.

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  • The appliance no longer works or is malfunctioning.

    1. Check that the switch is in the ON position.
    2. Check that the filter, brushes and waste bin are clean .
    3. Check the battery.

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  • The unit no longer charges automatically.

    1. Check that the charging station is properly connected.
    2. Check that the device battery is not too low.
    3. Make sure that there are no obstacles between the device and the charging station .
    4. Use the remote control to instruct the device to go to the charging station.

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  • Noise increases during cleaning

    If you notice an increase in noise, this is a sign that the appliance needs cleaning.
    1. Clean the filter and the waste bin.
    2. Check the condition of the brushes.
    This cleaning will extend the efficiency and life of your appliance.
    It is therefore essential to carry it out regularly.

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  • My robot does not work with google home.

    It is possible to connect your SWRC130 robot hoover with Google home through the Tuya-smart application.
    To do so, simply pair it with your Google home.
    -Go to the Google application then click on the + in the top right corner.
    -Add the Tuya-smart service by confirming the authorisation.
    The devices will then be paired and the hoover will appear.
    All you have to do is associate it to your home.

    Once the device is connected, you can use first two voice controls.
    1-Turn on the hoover and 2- Turn off the hoover.

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use

  • At the first use my hoover robot beeps persistently.

    The beep indicates a battery fault. We advise you to check that the battery is correctly installed by reconnecting it.

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  • How do I use the battery properly?

    For good battery conservation: for regular use during the week, it is advisable to leave your hoover on its charging base. Indeed, if the robot hoover remains unplugged, its battery will discharge and risk deep discharge, which is very bad for its life. It is therefore advisable to remove the battery from the robot only if it is not used for more than a week, otherwise the robot will continue to consume a little energy from its battery.

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