Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

AXO800

AXO800

AXO800

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Brush

Brush

16,00 €

image Flexible

Flexible

16,00 €

image Set of 12 paper bags

Set of 12 paper bags

12,99 €

image Telescopic tube

Telescopic tube

16,00 €

Didn't find it? Don't panic!

image Brush

Brush

16,00 €

image Flexible

Flexible

16,00 €

image Set of 12 paper bags

Set of 12 paper bags

12,99 €

image Telescopic tube

Telescopic tube

16,00 €

Didn't find it? Don't panic!

maintenance

  • How do I clean the dust pan?

    To clean the dust compartment of your hoover, please follow the steps below:

    Unplug the hoover from the electrical outlet for safety reasons.
    Locate the dust compartment of your hoover. It may be located at the back of the unit or at the handle.
    Remove the dust compartment by pressing the release button or by sliding it out of its slot.
    Empty the contents of the dust compartment into a waste bin. If the compartment is removable, you can remove it completely for easier cleaning.
    Use a brush or soft cloth to remove dust and dirt residues from inside the compartment.
    If necessary, you can rinse the dust compartment with warm water, making sure it is completely dry before replacing it.
    Replace the dust compartment in the hoover, ensuring that it is correctly inserted and locked in place.
    Also clean the filter in the dust compartment. Some filters may be washable, while others require periodic replacement.
    Plug in the hoover and check that it is working properly.
    It is recommended that you clean the dust compartment of your hoover regularly to maintain good suction performance. Refer to your hoover's user manual for specific instructions on cleaning and maintenance.

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  • How do I clean the filter of my Aspirateur traineau?

    Cleaning your hoover's filter is important to maintain good suction performance. Here are the general steps for cleaning your hoover's filter:

    1. Consult your hoover's owner's manual to identify the location of the filter. It may be on the back of the hoover, in the dust compartment or inside the hoover itself.

    2. Unplug the hoover from the electrical outlet for safety reasons.

    3. Remove the filter from the hoover according to the instructions in the manual. Some filters are removable and can be removed easily, while others are built-in and may require more complex disassembly.

    4. Check the condition of the filter. If it is very dirty or clogged, it may be better to replace it rather than clean it.

    5. If the filter is washable, rinse it under warm running water. Use your hands or a soft brush to remove dirt and particles trapped in the filter. Avoid using harsh detergents that may damage the filter.

    6. Allow the filter to dry completely before replacing it. Make sure that it is completely dry to avoid the formation of mould or unpleasant odours.

    7. If the filter is disposable, follow the instructions in the manual to remove it and replace it with a new one.

    8. Replace the clean filter or new filter. Make sure it is correctly installed and securely fastened to prevent air leakage.

    9. Reconnect the hoover and check that it is working properly.

    It is recommended that you clean or replace your hoover's filter on a regular basis, as this will ensure optimum performance and extend the life of your hoover.

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troubleshooting

  • My Aspirateur traineau runs for a few minutes and then shuts off for no reason?

    If your hoover runs for a few minutes and then shuts down for no apparent reason, it could be due to a number of factors. Here are some things to check to solve this problem:

    Check the power supply: Make sure the hoover is properly plugged in and that the power outlet is working properly. If the hoover is battery powered, check that the battery is sufficiently charged.

    Thermal overload: Some hoovers are equipped with an overheating protection to prevent damage to the motor. If the hoover is used for a long period of time or if it is used on dust-heavy surfaces, it may overheat and switch off automatically. In this case, let the hoover cool down for a while before switching it on again.

    Check the dust bag or bin: If the dust bag or bin is full, it may result in reduced suction and cause the hoover to cut out. Check and empty or replace the dust bag or dust pan as recommended by the manufacturer.

    Clogged filters: Clogged filters can also cause reduced suction and overheating of the hoover. Check the filters (motor filter, HEPA filter, etc.) and clean or replace them if necessary according to the manufacturer's instructions.

    Obstructions in the hose or brush: Check for obstructions in the suction hose, brush or other parts of the hoover. Remove any obstructions to allow adequate airflow.

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  • My Aspirateur traineau is losing power what can I do?

    If your hoover is losing power, here are some things you can do to solve the problem:

    Check the dust bag or bin: A full dust bag or clogged dust bin can reduce suction efficiency. Make sure the dust bag is not too full and empty it if necessary. If your hoover is equipped with a dust container, make sure you empty it regularly and clean it according to the manufacturer's instructions.

    Clean or replace filters: The filters in your hoover can become clogged with dust and dirt, restricting airflow and reducing suction power. Consult your hoover's owner's manual to locate the filters and follow the manufacturer's instructions for cleaning or replacing them. Some filters may be washable, while others should be replaced periodically.

    Check hoses and brushes: Vacuum hoses and brushes can become clogged with debris, hair or other obstructions. Check these items to make sure they are clean and clear. Use an appropriate tool to remove obstructions if necessary.

    Check attachments: Make sure attachments, such as nozzles and brushes, are properly attached to the hoover and are not obstructed. Sometimes a poor attachment or obstruction in the accessories can result in a loss of suction power.

    Clean the brush rollers: If your hoover is equipped with a rotating brush, check the brush rollers to make sure they are not clogged with hair, wires or other debris. Remove these obstructions to improve brush performance.

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use

  • How do I know if my bag is full?

    Most hoovers with a dust bag have a fill indicator that lets you know when the bag is full.
    Here are some common ways to determine if your dust bag is full:

    Fill indicator: Our hoovers are usually equipped with a light or fill indicator that lights up when the bag is full or almost full. This indicator lets you know when it is time to replace the bag.

    Loss of suction: If you notice a loss of suction when using your hoover, this may be a sign that the dust bag is full. When the bag is clogged with dirt and debris, it becomes more difficult for the hoover to operate efficiently.

    Volume and weight: If you notice that the dust bag is visibly full or that the hoover becomes heavier during use, this may be an indicator that the bag is ready to be emptied or replaced.

    Duration of use: If you use your hoover regularly and notice that the dust bag fills up quickly, it is probably time to empty or replace it.

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  • When should I empty my Aspirateur traineau bag?

    When the tank fill indicator turns red or a loss of power is noted, it is time to empty the dust bag or replace it with a new one.

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