Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

MXK36

MXK36

MXK36

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

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maintenance

  • How do I clean my blender?

    For easy cleaning we recommend that you clean the blender immediately after use.
    Fill your blender with water halfway up with lukewarm water and add a drop of dish soap, activate the blender and increase the power for 10s. Then rinse the bowl with clear water and repeat the operation as many times as necessary. Finally, do not forget to clean the top of the bowl and the lid with a damp sponge.

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  • How do I clean the accessories?

    In the vast majority of models, the base can be unscrewed, the knife assembly can be dismantled and you can clean all the elements independently (water + dishwashing product).
    On some blender models, the knives do not come apart, so we advise you to fill the glass bowl with hot soapy water and run it for 30 seconds. Remove the glass bowl from the base, empty the contents of the glass bowl and rinse the bowl and its lid.
    Do not allow the elements to soak. Wipe them dry after washing. Be sure to wipe your stainless steel parts thoroughly to avoid oxidation marks.

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  • I mixed some carrots and the blender has an orange colouring.

    Carrot juice colours plastics: it is advisable to use a paper towel soaked in vegetable oil to reduce this colouring.

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  • How should you clean the blender jar?

    First set the control to ?0? and unplug the appliance. You can then clean the blending jar with water. Do not use chemical cleaning agents or other liquids.

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  • How should you clean the motor base?

    Clean the motor base using a dry cloth only. Never use a wet cloth and never immerse the motor base in water.

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  • What precautions should you take when cleaning the blades?

    Handle the blades very carefully as they are extremely sharp. Always switch off and unplug the appliance before cleaning or handling the blades.

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  • How should you store the blender after use?

    Make sure the appliance is clean and dry before storing it. Keep it in a dry place away from direct sunlight and out of reach of children.

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  • What should you clean before first use?

    Before first use, clean the jar and accessories with soap and water, then rinse and dry them thoroughly. Clean the housing with a damp cloth and wipe it dry.

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troubleshooting

  • My robot does not work

    "Your robot is equipped with a security to operate, the various elements must be placed following the padlocks present on the base and the blender.

    The handle bowl and the food inlet chimney on the right. The blender handle also positioned on the right. Without it, the device will not work. "

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  • My product smells burnt

    "There may be a burning smell when first used.
    This is probably a "new smell" and will diminish as you use your product more often.

    Also, make sure you don't run the unit for longer than the time specified in the operating instructions (1 min continuously).
    "

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  • The mixer does not mix properly

    When your hand blender is used for a long period of time without interruption, it may stop working properly.
    In this case, stop using the appliance and allow it to cool for 60 minutes.

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  • What should you do if the blender does not start?

    Check that the blending jar is correctly installed. The safety system prevents operation if the jar is not in position. Install the jar correctly, return the knob to ?0?, then restart the appliance.

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  • What should you do if the blender stops because of overheating?

    Reduce the amount of food in the blending jar and allow the motor to cool for approximately 30 minutes. You can then use the appliance again.

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  • What should you do if the blades become blocked while blending?

    Switch off and unplug the appliance. Remove any very hard food or pieces that are too large and blocking the blades, then restart the appliance.

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  • What should you do if the blender makes an abnormal noise or vibrates excessively?

    Stop using the appliance immediately and have it checked by the after-sales service. Do not attempt to repair the blender yourself.

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  • What should you do if your problem persists after carrying out the checks?

    Visit the H.KOENIG after-sales service portal and enter the MXK36 reference to access available resources and the support request form. Keep your proof of purchase: the H.KOENIG commercial warranty is valid for 2 years for new products.

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