Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

soup maker

MXC18

soup maker

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Bowl

Bowl

20,00 €

Didn't find it? Don't panic!

image Bowl

Bowl

20,00 €

Didn't find it? Don't panic!

maintenance

  • How do I clean the blender?

    The blender container must not be put in a dishwasher.
    Do not rinse the blender container in a bowl of water, as the base of the blender container is equipped with electronic components that must not get wet!

    Use a wet cloth to clean the outside of the appliance.
    Clean the blender container:
    1. Put 1 litre of water in the blender container and add a few drops of dishwashing liquid.
    If you use water containing washing-up liquid, this mixture will foam during heating and mixing sessions.
    2. Heat the water for approximately 8 minutes, after selecting the cooking setting STRONG.
    3. Briefly press the MIX button.
    4. Allow the water to cool down before cleaning the inner walls of the blender container.
    5. Clean the inside of the blender container using the special brush.
    6. Rinse the blender container with fresh water and dry it thoroughly.
    The cap and lid
    1. Clean these components in rinsing water.
    2. Rinse them with fresh water.
    3. Wipe them thoroughly.

    Did the answer solve your problem?

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troubleshooting

  • The food burned what to do?

    Make sure you have selected the right programme.

    Check the water or liquid level. The liquid level must be between the MIN and MAX levels.

    Be careful not to heat milk that is not suitable for the appliance and may burn.

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  • The mixer goes into safety, all the lights come on, what to do?

    It is possible that water vapor penetrates inside the machine head,
    In this case it will light up and flash, we invite you to wipe down the machine with a dry towel and let it sit for 4 hours at normal temperature and ventilation.

    For the next use, check the water level, which must not exceed the maximum.

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  • The device does not work.

    Check whether the plug is working with another device.
    Insert the plug correctly

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    No
  • The liquid is not mixed properly.

    There is too much (or not enough) liquid in the container, vary the amount of liquid.

    Did the answer solve your problem?

    No
  • Food is not mixed.

    Remove some of the food, then spread the remaining ingredients in the bottom of the bowl. Add water and make sure the liquid level is between MIN and MAX.

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    No
  • The blades are blocked when the appliance is switched on.

    The selected speed is too slow, select a faster speed.

    Did the answer solve your problem?

    No
  • My appliance won't start.

    1. Pour your ingredients into the pitcher.

    2. Attach the main body of the blender to the pitcher and plug in your blender.

    By pressing one of the buttons. All the buttons will light up. Choose your programme to start the appliance.

    If the appliance emits a beep, this indicates a level problem, you must check that the water level is between MIN and MAX, otherwise the appliance will go into safety and refuse to start.

    3. 3. When the programme is finished, a noise will be heard. Remove the main body from the jug and serve.

    Did the answer solve your problem?

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use

  • Can I use it to blend frozen fruit or ice cubes

    The appliance is equipped with a FILLED ICE function that allows you to blend ice cubes as well as frozen fruit.

    Did the answer solve your problem?

    No
  • The blender beeps.

    This alarm tells you that the water level is not correct. In this case, the level must be checked.
    Place the mixture of ingredients and water at the highest water level.

    Did the answer solve your problem?

    No

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