Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

BW1880

BW1880

BW1880

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Handle Faucet

Handle Faucet

8,00 €

image CO2 cartridge x2

CO2 cartridge x2

8,00 €

image Accessory pack

Accessory pack

19,90 €

image Dry tray

Dry tray

10,00 €

image Striker and regulator system

Striker and regulator system

20,00 €

image Faucet

Faucet

20,00 €

Didn't find it? Don't panic!

image Handle Faucet

Handle Faucet

8,00 €

image CO2 cartridge x2

CO2 cartridge x2

8,00 €

image Accessory pack

Accessory pack

19,90 €

image Dry tray

Dry tray

10,00 €

image Striker and regulator system

Striker and regulator system

20,00 €

image Faucet

Faucet

20,00 €

Didn't find it? Don't panic!

troubleshooting

  • The first drawing is full of foam - how to avoid this?

    First of all, froth means the beer is rich in proteins. When you serve it, the bubbles rise up, and bring them along, and then the whole substance settles to the surface. The richer the beer is, the more things rise and make a thicker froth! This situation is unstable, however. Bubbles will eventually pop. Because of this, the froth will gradually disappear. This usually takes a minute or two. But it varies depending on the beer and the proteins in it. That's why it makes the beer froth.

    The right way to prepare your glass is to rinse it with water, to remove any residue from the cupboard or the dishwasher. Then pour the beer by holding the glass vertically, and only when one to two centimetres of froth appears can you start tilting your glass as usual. It is actually the froth that makes you enjoy the most the aromas of your favourite beer! It creates a barrier between the drink and the air, to prevent the oxidization of the aromas. Without this "neck of froth", the aromas would not be so strong.

    For a perfect beer:

    1. Refrigerate your keg for at least 10 hours.
    2. Rinse the serving tube between each keg and the spout thoroughly.
    3. Install the keg in the dispenser.
    4. Place a glass under the spout: pull the handle down for 2 to 3 seconds and then release it.
    The first glass contains a lot of froth. Discard the froth and rinse your glass with cold water.
    5. Tilt your glass at 45° under the spout. This position allows the balance between beer and froth to be achieved.
    6. Keep your glass tilted and quickly pull the handle down. At the end of the service, straighten your glass while raising the handle.
    If you have too much froth, your beer is not yet cool enough or there are impurities in your glass.

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use

  • Which kegs are compatible with my beer dispenser?

    Only 5 L universal and Heineken kegs are compatible. The machine is equipped with a CO2 canister adaptor. Leave the keg for 12 hours in the refrigerator before putting it in the dispenser.

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  • How to cool the kegs?

    There are two ways to cool the keg.
    Directly in the beer dispenser. (between 3 p.m. and 8 p.m. to reach a temperature of 4 °C ) or in the refrigerator (after about 12 hours, depending on the cooling capacity of the refrigerator).

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  • The beer dispenser runs continuously, is this normal?

    The continuous cooling of the machine keeps the beer cool.
    If the beer is no longer cold, it becomes unfit for consumption.

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  • Shelf life of the drums :

    The shelf life of the opened beer cask is 30 days. Please ensure that the cooler is working when you put the keg in.
    Please ensure that the cooler is running when you put the keg in. If you want to stop the appliance for a long time
    If you want to stop the appliance for a long time, please put the keg in the refrigerator for storage.
    Do not put the keg of beer in the freezer, otherwise it will be destroyed.

    Did the answer solve your problem?

    No

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