Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

EXP820

EXP820

EXP820

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Set of filters - 1 cup and 2 cups

Set of filters - 1 cup and 2 cups

8,00 €

image foam nozzle

foam nozzle

6,00 €

image Percolator

Percolator

8,00 €

image Water tank

Water tank

20,00 €

Didn't find it? Don't panic!

image Set of filters - 1 cup and 2 cups

Set of filters - 1 cup and 2 cups

8,00 €

image foam nozzle

foam nozzle

6,00 €

image Percolator

Percolator

8,00 €

image Water tank

Water tank

20,00 €

Didn't find it? Don't panic!

maintenance

  • How do I maintain the appliance?

    Rinse your machine daily, run a cup of coffee... but without coffee. A daily rinse of your coffee machine cleans the circuit and heats up the machine.

    Did the answer solve your problem?

    No

troubleshooting

  • My coffee maker doesn't reach maximum pressure. Is this normal?

    If your coffeemaker doesn't reach its advertised maximum pressure, which is often 20 bar, there's no need to worry. The maximum pressure value quoted by the manufacturer corresponds to the maximum power the appliance can develop, and not to the pressure constantly applied for all preparations. In reality, the pressure applied varies according to the beverage you want to make, the settings you've chosen, the coffee grind and so on. It is therefore normal for the machine not to use its maximum pressure under certain conditions.

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    No
  • Espresso machine doesn't run well.

    The coffee beans may be too thick or they are not pressed, we recommend that you change the coffee powder or press it.

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    No
  • Espresso machine does not produce steam.

    Fill the water tank, turn on the machine and press the coffee button.
    The machine must be preheated before coffee can be made. This means it indicates that the coffee will become normal with the flashing light.

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    No

use

  • The coffee machine does not go up to a bar.

    Our espresso machine can reach up to 15 bars. Depending on the quality of the coffee, the size of the beans and the quantity used in the percolator the power changes.
    The power in bar is therefore likely to vary according to these parameters. To enjoy a good coffee, the pressure should be between 5 and 12 bars.

    Did the answer solve your problem?

    No
  • Milk does not froth well

    For a perfect consistency we recommend using whole milk. The result will be even more delicious!

    Did the answer solve your problem?

    No
  • My coffee is cold

    "If the coffee is too cold when you drink it, there are several reasons.

    Espresso coffee is ready to drink and is therefore served at a lower temperature than filter coffee.
    To prevent the coffee from cooling down too quickly, it is advisable to preheat the cups by simply pouring boiling water into the cups just before brewing the coffee.

    This can also be done with the filter holder."

    Did the answer solve your problem?

    No

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