Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

vacuum food sealer

SSV24

vacuum food sealer

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image 40 Food bag

40 Food bag

12,90 €

image Box BX24 3 boxes

Box BX24 3 boxes

34,90 €

image Large vacuum bag

Large vacuum bag

18,90 €

Didn't find it? Don't panic!

image 40 Food bag

40 Food bag

12,90 €

image Box BX24 3 boxes

Box BX24 3 boxes

34,90 €

image Large vacuum bag

Large vacuum bag

18,90 €

Didn't find it? Don't panic!

troubleshooting

  • Air stays in the bag

    Make sure that the bag is correctly placed in the machine before you start vacuuming. Check that there are no leaks: empty the bag of air and submerge it under water. If bubbles escape, the bag must be changed. If you are using a custom-made bag, check the closure. If it is creased, it indicates a leak. Open the bag and close it again. Do not try to make your own side closures, they may leak and let air escape

    Did the answer solve your problem?

    No
  • The air escaped from the bag and entered again

    Check the closing system of the bag. If it is crumpled, it may cause air leakage. Open the bag and close it again. Sometimes moisture or food residues (grease, sauce, juice, etc.) may remain on the closure system and prevent the packaging from closing properly. Open the bag and close it again. If you are packaging sharp food, the bag may be punctured, cover the food with a material to protect the bag (e.g. absorbent paper). Pack again. If it is difficult to obtain correct vacuum packaging, the food may spoil, if this is the case, do not eat it.

    Did the answer solve your problem?

    No
  • The bag is melting

    If the bag melts, the welding rail is probably too hot, wait 40 seconds to let the device cool down between each use.

    Did the answer solve your problem?

    No

use

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