Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

CAVS8

CAVS8

CAVS8

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

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maintenance

  • How do I clean my wine cellar?

    "To clean your wine cellar properly, follow these steps:

    1. Turn off and unplug the wine cellar: Before starting the cleaning, make sure the wine cellar is completely turned off and disconnected from the power source.

    2. Remove wine bottles: Remove all wine bottles from the wine cellar and place them in a safe, temporary location.

    3. Remove removable shelves and accessories: If your wine cellar has removable shelves or accessories, remove them carefully. Refer to your wine cellar owner's manual for specific instructions on removing and cleaning the shelves.

    4. Clean the inside of the wine cellar:

    - Use a soft cloth or damp sponge to wipe down the inside of the wine cellar. Avoid using harsh chemicals or abrasive cleaners that may affect the taste or smell of the wine.
    - If you notice any stubborn stains or residues, you can prepare a mild solution of warm water and mild soap to remove them. Then wipe the area with a clean, damp cloth to remove any soap residue.

    5. Clean the shelves and accessories:

    - For removable shelves and accessories, you can hand wash them with warm water and mild soap. Rinse them thoroughly with clean water and allow them to dry before putting them back in the wine cellar.
    - Also check for wine stains on the wooden shelves or racks. Use a special solution to clean wine stains according to the manufacturer's recommendations.

    6. Clean the outside of the wine cellar:

    - Use a soft cloth or damp sponge to wipe the outside of the wine cellar. You can also use a mild cleaner specially designed for stainless steel surfaces if necessary.
    - Then wipe with a clean, dry cloth to remove traces of moisture and cleaner.

    7. Allow to dry and reassemble: Ensure that all components of the wine cellar are completely dry before reassembling. Wait until the wine cellar is completely dry before plugging in and turning on the appliance.

    8. Replace the wine bottles: Once the wine cellar is clean and dry, replace the wine bottles in the cellar, making sure to store them properly for good air circulation.

    It is recommended that you clean your wine cellar regularly to maintain optimal storage conditions for your wine. The frequency of cleaning may vary depending on usage and environment. "

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  • What are the special installation precautions?

    "For proper installation of your wine cellar, please consider the following precautions:

    Positioning: Place the wine cellar approximately 2 cm from the floor to ensure adequate air circulation. Also allow at least 2 cm of space on the sides of the appliance and 10 cm at the back to allow for proper ventilation. This will help to maintain optimum operating conditions.

    Level: Use the adjustable feet of the wine cellar to level it. Make sure the appliance is perfectly horizontal for proper operation.

    Avoid direct sunlight and hot locations: Avoid placing the wine cellar in direct sunlight or in a location exposed to excessive heat. Prolonged exposure to heat may affect the cooling performance of the unit. Choose a cool location away from direct light to preserve the quality of your wine.

    Do not place heavy objects: Avoid placing heavy objects on top of the wine cellar. This may damage the appliance or cause structural imbalances that could affect its proper operation.

    Following these precautions when installing your wine cellar will help ensure its proper operation, maintain optimal storage conditions for your wine and extend its life."

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troubleshooting

  • The device is not cold?

    The unit will adjust itself according to the room temperature of the room, it will first display the room temperature and then adjust itself to the programmed temperature.
    As the cellar has no heating function, if the room temperature is lower than the set temperature, the unit will encounter a malfunction and will not be able to reach the set temperature.
    For this reason, we do not recommend installing the cellar outside or in a cellar.

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  • The device displays a E001 error, is it a failure?

    If your device displays this error message, we invite you to unplug and replug the appliance in order to make a reset. Should the problem persist, please contact the after-sales service.

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  • My cellar makes noise, is this normal?

    It is normal for your wine cellar to make some noise as a result of its operation. Here are some explanations of common noises and the steps you can take to reduce them:

    Buzzing, rumbling, rattling, creaking: These sounds are often heard when the wine cellar starts or stops working. They are usually normal and are part of the temperature control process.

    Cracking, hissing, bubbling: These sounds can occur during operation of the direct cooling compressor. They are caused by the expansion and contraction of the refrigerant in response to temperature changes. They should not affect the normal operation of the wine cellar.

    Compressor Heat Emission: Due to the heat generated during the compression of the refrigerant, it is possible that your wine cellar may emit heat, especially in warm weather. This is also considered normal.

    To reduce this noise, you can take the following steps:

    Make sure your wine cellar is placed on a flat surface to avoid unwanted vibrations.
    Avoid placing the wine cellar directly against the wall, as this can amplify the noise.
    Load bottles into the wine cellar correctly to avoid excessive vibration.
    Check that nothing is blocking the circulation fan, as this can cause additional noise.
    By following these tips, you can reduce noise and ensure quieter operation of your wine cellar.

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  • Doesn't the appliance get cold?

    If your appliance does not produce cold, this may be due to the following reasons:

    Room temperature setting: Your wine cellar is designed to adjust itself according to the room temperature. It will initially display the room temperature before adjusting to the set temperature. If the room temperature is lower than the set temperature, the appliance may malfunction because it cannot reach the desired temperature.

    No heating function: It is important to note that your wine cellar is not equipped with a heating function. Therefore, if the room temperature is lower than the set temperature, the appliance will not be able to reach the desired temperature, which can be considered as an anomaly.

    Inappropriate installation: It is not recommended to install the wine cellar outside or in a cellar, as this may influence the room temperature and affect the cooling performance of the appliance.

    It is recommended that you check the temperature settings of your appliance and ensure that the room temperature is adequate to allow the wine cellar to reach the desired temperature.

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use

  • Is it possible to control the inside humidity?

    Most wine cellar models are designed to maintain a relative humidity range between 50% and 80%. This means that if your wine cellar indicates a relative humidity of 60%, it is within this recommended range.

    However, it is important to note that many wine cellar models do not have a built-in automatic system to control humidity. Humidity control may depend on the type of cooling system used in the wine cellar.

    For thermoelectric wine cellar systems, it is possible to achieve the required humidity level of 50% to 80%. These systems do not usually have a water tank to increase the humidity. Instead, they maintain a natural relative humidity depending on the ambient environment.

    In contrast, for wine cellar models equipped with a compressor, some may include a water tank to help increase humidity when the ambient humidity is below 50%. In such cases, the consumer may need to add water to the water tank according to the manufacturer's instructions.

    It is important to consult the specifications and instructions for your particular wine cellar model to understand how it manages and controls humidity.

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  • Is the cellar a service cellar or an ageing cellar?

    It actually depends on your need.

    A wine cellar is useful either for aging wine or for adjusting wine's temperature before serving it.

    In general, wine is kept between 10° and 14°C, it is not necessarily enjoyed at this temperature! For example, an Alsace is best drunk at 10° C, a red Bordeaux will be best drunk at 17° C. As for champagne, it can be drunk very chilled!

    For the service, the temperature is different:
    - Red Bordeaux wines can be tasted between 17 and 18°C.
    - Red burgundies between 15 and 16 °C
    - Lighter red wines between 11 and 14 °C
    - Champagnes between 10 and 12 °C
    - Dry rosés and whites between 8 and 10 °C
    - And finally the sweet white wines between 7 and 9 °C.

    The cavist will allow you to either keep the wine for aging or to bring it to temperature for serving.
    But not both at the same time, because only one temperature is adjustable.


    On the contrary, the multi-zone cavist are multi-use. Because they allow you to age and preserve your bottles at the same time.

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  • Why does my cellar work all the time?

    If your wine cellar is running continuously, this may be due to several reasons:

    High ambient temperature: If the ambient temperature of the room where the wine cellar is located is high, this may cause the appliance to run continuously to maintain the desired temperature inside the cellar. Make sure that the room is properly ventilated and that the ambient temperature is not excessive.

    Poor insulation: Poor insulation of the wine cellar can lead to temperature leaks, forcing the appliance to run continuously to compensate for these losses. Check the wine cellar door and seals for air leaks.

    Overloading the storage capacity: If the wine cellar is overloaded with a large number of bottles, this can lead to heat build-up and overloading of the cooling system, which can result in continuous operation of the unit. Be sure to follow the manufacturer's recommended storage capacity and not overload the cellar.

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  • Why can't I maintain the same temperature in both zones of a multi-use cellar?

    The difference in temperature between the two zones of a multi-use cellar is usually due to the way the cooling system is designed. In most cases, the upper zone of the cellar is equipped with the main cold source, while the cold is distributed to the lower zone through an orifice or fan.

    This means that the upper zone, where the cold source is located, will tend to be colder and maintain a lower temperature than the lower zone. The internal temperature sensor regulates the cold supply to the lower zone according to demand, but there may be a slight difference in temperature between the two zones.

    In some cases, the cooling system may be designed to maintain the same temperature in both zones. However, this is more common for low temperatures, as in the case of temperature controlled wine cellars.

    If you notice a significant difference in temperature between the two zones of your multi-purpose cellar, it is advisable to check that the cellar is correctly loaded, with an even distribution of bottles in the two zones. Also ensure that the temperature settings are appropriate and that the cellar door is properly sealed.

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  • Useful info

    Here is some useful information about filling your wine cellar:

    Bottle size: Your wine cellar has been designed ideally for 0.75 L Bordeaux bottles. Make sure the door closes properly when storing larger bottles. It is important to check that you can close the door without hitting a bottle.

    Cooling time: If you store several bottles at once, it will take longer to cool them down. More bottles in the cellar can affect the cooling efficiency. Take this into account when organising your bottles.

    Variations in capacity: Because bottles can vary in shape and size, the number of bottles you can store in the cellar may differ. The maximum number of bottles shown is based on the standard shape of a 0.75L Bordeaux bottle. Please take these variations into account when filling your cellar.

    By following these recommendations, you will be able to optimise the use of your wine cellar and preserve the quality of your bottles.

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  • What is the risk if the appliance is installed in a room with a temperature higher than the range recommended in the instructions?

    "If a wine cellar is exposed to a temperature higher than the range recommended in the instructions, this can have a number of negative consequences for the appliance and its contents. Here are some potential risks:

    1. Alteration of the wine: Excessive temperatures can cause undesirable changes in the wine. Too high a temperature accelerates the ageing process of the wine, which can lead to deterioration in quality, loss of flavour and aroma, and even premature oxidation.

    2. Changes in organoleptic characteristics: High and fluctuating temperatures can alter the organoleptic characteristics of the wine, particularly its colour, bouquet, structure and texture. This can make the wine less enjoyable to drink.

    3. Damage to the appliance: The internal components of the wine cellar may be damaged if the temperature exceeds the recommended limits. Electronic circuits, the cooling system and other sensitive parts may be affected, leading to appliance failure.

    4. Risk of overheating: If the ambient temperature is much higher than the recommended range, the wine cellar may have difficulty maintaining a stable temperature inside. This can lead to overheating of the appliance and increased energy consumption, which can also affect the lifespan of the appliance.

    It is therefore important to follow the temperature recommendations to preserve the quality of the wine and ensure that the wine cellar works properly."

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