Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help




Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

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  • How do I clean my wine cellar?

    "To clean your wine cellar properly, follow these steps:

    1. Turn off and unplug the wine cellar: Before starting the cleaning, make sure the wine cellar is completely turned off and disconnected from the power source.

    2. Remove wine bottles: Remove all wine bottles from the wine cellar and place them in a safe, temporary location.

    3. Remove removable shelves and accessories: If your wine cellar has removable shelves or accessories, remove them carefully. Refer to your wine cellar owner's manual for specific instructions on removing and cleaning the shelves.

    4. Clean the inside of the wine cellar:

    - Use a soft cloth or damp sponge to wipe down the inside of the wine cellar. Avoid using harsh chemicals or abrasive cleaners that may affect the taste or smell of the wine.
    - If you notice any stubborn stains or residues, you can prepare a mild solution of warm water and mild soap to remove them. Then wipe the area with a clean, damp cloth to remove any soap residue.

    5. Clean the shelves and accessories:

    - For removable shelves and accessories, you can hand wash them with warm water and mild soap. Rinse them thoroughly with clean water and allow them to dry before putting them back in the wine cellar.
    - Also check for wine stains on the wooden shelves or racks. Use a special solution to clean wine stains according to the manufacturer's recommendations.

    6. Clean the outside of the wine cellar:

    - Use a soft cloth or damp sponge to wipe the outside of the wine cellar. You can also use a mild cleaner specially designed for stainless steel surfaces if necessary.
    - Then wipe with a clean, dry cloth to remove traces of moisture and cleaner.

    7. Allow to dry and reassemble: Ensure that all components of the wine cellar are completely dry before reassembling. Wait until the wine cellar is completely dry before plugging in and turning on the appliance.

    8. Replace the wine bottles: Once the wine cellar is clean and dry, replace the wine bottles in the cellar, making sure to store them properly for good air circulation.

    It is recommended that you clean your wine cellar regularly to maintain optimal storage conditions for your wine. The frequency of cleaning may vary depending on usage and environment. "

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  • What are the special installation precautions?

    "For proper installation of your wine cellar, please consider the following precautions:

    Positioning: Place the wine cellar approximately 2 cm from the floor to ensure adequate air circulation. Also allow at least 2 cm of space on the sides of the appliance and 10 cm at the back to allow for proper ventilation. This will help to maintain optimum operating conditions.

    Level: Use the adjustable feet of the wine cellar to level it. Make sure the appliance is perfectly horizontal for proper operation.

    Avoid direct sunlight and hot locations: Avoid placing the wine cellar in direct sunlight or in a location exposed to excessive heat. Prolonged exposure to heat may affect the cooling performance of the unit. Choose a cool location away from direct light to preserve the quality of your wine.

    Do not place heavy objects: Avoid placing heavy objects on top of the wine cellar. This may damage the appliance or cause structural imbalances that could affect its proper operation.

    Following these precautions when installing your wine cellar will help ensure its proper operation, maintain optimal storage conditions for your wine and extend its life."

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  • The device is not cold?

    The unit will adjust itself according to the room temperature of the room, it will first display the room temperature and then adjust itself to the programmed temperature.
    As the cellar has no heating function, if the room temperature is lower than the set temperature, the unit will encounter a malfunction and will not be able to reach the set temperature.
    For this reason, we do not recommend installing the cellar outside or in a cellar.

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  • The device displays a E001 error, is it a failure?

    If your device displays this error message, we invite you to unplug and replug the appliance in order to make a reset. Should the problem persist, please contact the after-sales service.

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  • Is it possible to control the inside humidity?

    Most wine cellar models are designed to maintain a relative humidity range between 50% and 80%. This means that if your wine cellar indicates a relative humidity of 60%, it is within this recommended range.

    However, it is important to note that many wine cellar models do not have a built-in automatic system to control humidity. Humidity control may depend on the type of cooling system used in the wine cellar.

    For thermoelectric wine cellar systems, it is possible to achieve the required humidity level of 50% to 80%. These systems do not usually have a water tank to increase the humidity. Instead, they maintain a natural relative humidity depending on the ambient environment.

    In contrast, for wine cellar models equipped with a compressor, some may include a water tank to help increase humidity when the ambient humidity is below 50%. In such cases, the consumer may need to add water to the water tank according to the manufacturer's instructions.

    It is important to consult the specifications and instructions for your particular wine cellar model to understand how it manages and controls humidity.

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  • Is the cellar a service cellar or an ageing cellar?

    It actually depends on your need.

    A wine cellar is useful either for aging wine or for adjusting wine's temperature before serving it.

    In general, wine is kept between 10° and 14°C, it is not necessarily enjoyed at this temperature! For example, an Alsace is best drunk at 10° C, a red Bordeaux will be best drunk at 17° C. As for champagne, it can be drunk very chilled!

    For the service, the temperature is different:
    - Red Bordeaux wines can be tasted between 17 and 18°C.
    - Red burgundies between 15 and 16 °C
    - Lighter red wines between 11 and 14 °C
    - Champagnes between 10 and 12 °C
    - Dry rosés and whites between 8 and 10 °C
    - And finally the sweet white wines between 7 and 9 °C.

    The cavist will allow you to either keep the wine for aging or to bring it to temperature for serving.
    But not both at the same time, because only one temperature is adjustable.

    On the contrary, the multi-zone cavist are multi-use. Because they allow you to age and preserve your bottles at the same time.

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