Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

hot water dispenser

DWAT800

hot water dispenser

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

image Aqua filter

Aqua filter

16,00 €

Didn't find it? Don't panic!

image Aqua filter

Aqua filter

16,00 €

Didn't find it? Don't panic!

troubleshooting

  • My kettle won't turn on.

    If your kettle does not turn on, please check the power plug. Check that the plug works and that the insertion is correct.

    If this is not enough, check the water level: if there is not enough water, the machine will go to safety, then you have to refill the kettle and restart it.

    Did the answer solve your problem?

    No

use

  • Is it possible to heat liquids other than water?

    The kettle is designed to be used exclusively with water. It is not designed to heat other liquids.

    Did the answer solve your problem?

    No
  • What happens if I turn on the kettle without water?

    The kettle is equipped with an anti-heating run out system. It will therefore switch off automatically if it does not detect water or if there is not enough water. To cancel the safety shutdown, simply remove the kettle from its base, fill it with water before putting it back in place.

    Did the answer solve your problem?

    No

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