Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

Free standing wine cellar for 122 bottles

CAVC122

Free standing wine cellar for 122 bottles

Frequently asked questions

accessories & spare parts

Frequently asked questions

accessories & spare parts

Welcome to the help page accessories & spare parts frequently asked questions Thank you for using the online help

accessories & spare parts

assistance & FAQ's

product manual

logo H.koenig

Didn't find it? Don't panic!

troubleshooting

  • My cellar makes noise, is this normal?

    "A wine cellar is the most practical space for storing wine. Its role is to balance the temperature and humidity inside so that your wine does not lose its taste and aroma.
    Due to these heavy operations, noises can be heard. Most of the time, these noises are normal.
    Before calling the technical department for help, please read the following.


    These sounds are quite normal: buzzing, rumbling, rattling, crackling...

    When the cellar has just stopped working, a buzzing, rumbling, rattling or shrill sound may be heard. When the operation stabilises the sounds become less.

    For direct cooling, a kind of irregular cracking, hissing, bubbling, cracking sound can often be heard when the compressor has been running for some time or has just stopped. This sound is caused by the relief of stress due to expansion and contraction when the temperature changes, and will not be affected by the normal application of the product.

    The compressor consists of an electric motor and a compression device. Due to the heat produced during the compression of the refrigerant, it is possible especially in summer when the ambient temperature is higher that heat is emitted from the cellar. All these phenomena are normal.

    To reduce some of the noises :
    First of all, make sure that your cellar is on a flat surface.
    The location of the cellar is important; do not put the cellar against the wall.
    Bottles should be loaded properly to avoid unwanted vibrations.
    The noise may come from the stirring fan, check that nothing is interfering with its operation.
    """

    Did the answer solve your problem?

    No
  • Doesn't the appliance get cold?

    "The appliance will adjust itself according to the room temperature, it will first display the room temperature and then adjust itself to the programmed temperature.
    As the cellar does not have a heating function, if the room temperature is lower than the set temperature the appliance will encounter an anomaly and will not be able to reach the set temperature.
    For this reason, we do not recommend installing the cellar outside or in a cellar.
    "

    Did the answer solve your problem?

    No

use

  • Why does my cellar work all the time?

    Un remplissage insuffisant amène le produit à être plus réactif, car il y a plus de masse d'air que de masse liquide, donc il est indispensable de remplir sa cave à 70% minimum. Si besoin compléter le chargement avec des bouteilles d'eau en attendant de pouvoir le faire avec de vraies bouteilles de vin.

    Did the answer solve your problem?

    No
  • Why can't I maintain the same temperature in both zones of a multi-use cellar?

    In about 98% of cases, the cold "production" area is located in the upper part of the appliance. This is where the cold will be most intense. When needed, through an orifice and sometimes a fan, cold will be delivered to the lower part according to the demand of the internal temperature sensor. For this reason, there will always be a minimum difference of degrees between the two zones. In the remaining 2%, either the opposite can be found, or a system that works with a by-pass that allows the same temperature to be maintained in both zones up to a certain point (this can only be considered for low temperatures).

    Did the answer solve your problem?

    No

We hope you have found the online help useful. Please feel free to send us your comments on this service.

Have you solved your problem? *

Did you find this service easy to use? *

Was the information given easy to understand? *

In your opinion, could we improve this service? *

We value your ideas on how to improve this service, and we will be sure to consider them.

The information collected is governed by the provisions of the law "Informatique et Libertés" of January 6, 1978 modified by the law of August 6, 2004. You have the right to access, rectify and modify data concerning you, as well as the right to oppose their processing. These rights can be exercised at any time, in particular with the company ADEVA - 8 rue Marc Seguin - Mitry-Mory